They have got better. Problems have been sorted out without a 30 minute da-da-da-di-dah! preamble. And they have now even started to get proactive.
A nice young lady rang me up the other day with an offer too good to refuse. They'd twigged that I called their technical people regularly so now I was to be offered my very own dedicated technician. It sounded just the ticket.
Me: "Does this technician understand Macs?"
She: "Uh...no. Our technicians understand Microsoft."
Here tone changed completely. Admitting to having a Mac was tantamount to admitting to some nasty highly contagious disease caught from dodgy practices of an unmentionable nature. She wanted to end the conversation as soon as possible. Even my pleas for her to pass on my suggestion that maybe they could recruit a few technicians that understand Macs fell on deaf ears. Da-da-da-di-dah!
Come on, Telekom! There you are selling iPhones like hot cakes but hasn't it occurred to you that all these people with iPhones could be attracted to an iPad, or a MacBook? And that they might need a bit of support with the internet side of things?
That phrase with left hands and right hands and not knowing what the other is doing comes to mind.