I'm going to see just how much Deutsche Post live up to their
positioning as "part of one of the world's leading logistics companies"
as a result of a recent very German experience.
A couple of weeks ago, I sent a little card to my mother in the UK with the usual postage for something under 20g. I was rather taken aback when the card was returned with a huge sticker from the Post on it (almost the size of the card itself...) demanding an extra €2.70.
Apparantly, the dimensions of the little card were too great for it to be classified as a "Standard Letter", that is, the breadth should fall between 9 and 12.5cm.
Rather bemused, I measured the card and found it to be a proud Imperial 5.5 inches square (particularly fitting, I felt, as the picture is one by Constable). This translates to 13.4 cm. But, looking at the next size of permitted envelopes in the world of Deutsche Post, I noted that these require a minimum length of 14cm, so my card falls 6mm short. In other words, my card doesn't really exist in the wonderful world of the leading global logistics experts.
Anyway, I have written a letter to the powers that be and I will be most interested to hear and see if I get a reply. I would have thought that the Post in whichever country should be encouraging peoploe to write letters, not penalising them for the sake of a few millimetres here and there.
In praise of passive planning
1 month ago