Tuesday, 21 March 2023

“Ist der neu?” Recycling ads

When you’ve had a top-notch ad campaign back in the past that still unlocks positive brand associations, you can do a lot worse than resurrecting it.

Nostalgia is frequently mentioned in this year’s trend reports as a way to escape to a simpler time, when the world appeared to have a little more stability. At least when viewed through rose-tinted spectacles.

Perwoll, the fabric softener, has done just that. This ad, from Heinat TBWA, is brilliant in so many ways:

    - it’s just right for the target audience - people who remember a glorious pre-internet childhood

    - it’s not simply a recreation - the ad shuffles, twists and turns the original idea and elements in a playful way

    - it’s the perfect blend of the familiar and the surprising

    - it affectionately evokes both the style and the positive bubblegum mood of the 80s in its execution

    - the idea of the whole spot reflects that of the long-running campaign: “is it new?”

I do wonder how much of today’s brand communication might be resurrected in 35 years’ time.

Monday, 13 March 2023

The pylon wears Prada

 


I’ve been known to come back from ski holidays with an Extrawurst or two hidden in my bag along with the smelly socks, and this year is no exception.

For 2023, it’s a very striking campaign spotted on ski lift pylons, of all things. For Prada, no less - and there’s something rather splendidly unexpected about the combination of high fashion glitz and heavy industrial utilitarianism. Like Gucci and trainspotters. The campaign for Prada Linea Rossa may already be in its second year, as the case study from the agency responsible is dated 21/22. alpdest position themselves as “the alpine media experts”, offering out of home advertising in ski resorts throughout Europe. Media opportunities include ski racks, branded gondolas and, yes, 150 lift pylons across Switzerland’s swankiest ski resorts.

Sadly, though, I don’t think I’ll be splashing out on any of the Prada gear, gorgeous though it is. A €4,250 ski jacket is a swank too far for me.

Wednesday, 1 March 2023

RETROWURST: Fast Food March 2004


This article from 2004 is a juicy one that’s close to my stomach: the topic of Fast Food in Germany. Written in the days when I’m lovin’ it was hot off the press, and Burger King was finding its feet in the German market, I was a little cynical as to whether US-origin fast food would take over the “unchained” Imbiss culture in Germany, or indeed whether Germans could ever be persuaded away from their beloved Metzgerei.

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I was talking with a German colleague recently in McDonalds (!) about the subject of Fast Food or Food on the Go which is a very different kettle of fish (or Bratwurst in a bun) here in Germany to what one finds in the UK. It seems a little ironic that it is a German advertising agency that is McDonald’s great hope to rebuild their tarnished image. Whether ‘I’m lovin’ it’ will do the job or not remains to be seen, but maybe it’s the start of the American giants looking to Old Europe for help?

 

But back to the Big Macs, Big Tastys or whatever they call themselves these days. McDonalds has never been a roaring success in Germany and in the last couple of years with a dramatic explosion of new restaurant openings, Burger King looks as if it could do McDonalds some serious damage. Although it is a chain, the whole concept of Burger King is closer to German tastes as far as food and especially Food on the Go goes. The tradition of Fast Food in Germany is distinctly ‘unchained’. That is, there has always been a tradition of the Imbiss, or snack stand, but this is very much a local, independent thing. An Imbiss is typically a stand where you can buy various types of Wurst and grilled meat, served with bread or chips. Popular dishes include Currywurst, which is a Bratwurst sliced up and covered in ketchup and curry powder, Steakbrötchen, which is grilled pork steak in a roll, Grillhänchen, which is half a roast chicken and Nierenspieß, a sort of kidney kebab. The Turkish population have also been active in the Imbiss trade and one often sees Doner Kebabs and other Turkish-influenced dishes alongside the sausages and chickens. In contrast to the UK equivalents, the Imbiss stands do not have such a greasy, unhealthy and unhygienic image. Rather, because the food is of good quality, the hygiene standards are high and, most importantly, the Imbiss owner can probably tell you the exact origin of his sausages, almost down to the pig’s name, the Imbiss stands generally have a positive image of providing good, honest, real food, freshly-cooked for a good price. In fact, there is more concern about eating McDonalds, due to the additives and processed nature of the food than there is about the possibility of food-poisoning from the Imbiss.

 

A lot of these perceptions can be traced back to the difference in the way that the Germans buy their meat. The butcher’s shop or Metzgerei is alive and well in German High Streets and shopping centres. Although there are some small chains, many of the butchers are local independents. A typical Metzgerei will sell more than simply fresh meat, with a delicatessen section selling Wurst, Schinken, other meat products and salads, possibly a cheese/eggs and dairy products section; probably an Imbiss section for hot snacks and no Metzgerei worth his sausages would overlook the sale of Sauerkraut and Brötchen. Germans are quite happy to make separate trips to the Metzgerei and to stand in long queues, admiring the many Master Butcher Certificates and Awards for the best Fleischwurst in the region that decorate the spotlessly clean tiled walls. Some Germans are even happy to visit several shops, stopping at one for the Schnitzels, another for the Blutwurst and yet another for the Kartoffelsalat.

 

Even in the Supermarkets, the bulk of the meat trade is done via the butcher’s counter. Although pre-packed meat is available, it does not dominate as it does in the UK. Indeed, in some supermarkets, meat can only be bought over the butcher’s counter with the pre-packed section being confined to poultry only. Most Germans would be somewhat horrified at the idea of buying mince pre-packed that had not been freshly minced before their eyes!

 

With this strong culture, it is no wonder that there is a heavy distrust of meat and meat products which are processed, frozen, pre-packed or otherwise of ‘uncertain origin’. This can be seen in the area of frozen food, which, apart from fish and vegetables to some extent, has a rather poorer image in Germany overall. And, to get back to our friends the Burger giants, it is clear that the Burger King positioning of ‘closer to real grilled meat’ strikes a chord with the Germans. Interesting, too, that the only ‘indigenous’ fast food chains of any note in Germany are Nordsee and Wienerwald, which specialise in fish and chicken, rather than meat, respectively.

 

On a similar note, the ‘Sandwich Culture’ that we see in the UK is more-or-less absent in Germany. While one can find sandwiches in every supermarket, CTN and Boots as well as in the Sandwich chains in the UK, one is hard-pressed to find a pre-packed sandwich in Germany. What one does find are butchers, bakers and corner shops who sell fresh made-on-the-premises filled rolls. Again, it is all a local independent business with no chains involved. 

 

So what does this all suggest? Two business opportunities are clear to me: firstly, a German Bratwurst (and beer?) Imbiss concept in the UK and secondly, perhaps the introduction of a Real sandwich chain in Germany, along Pret-a-Manger lines. Whatever, I fear that it will take more than ‘Ich liebe es’ for McDonalds and their ilk to kick the Imbiss stands out of the German people’s affections.

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Well, as always, my glance back has revealed a lot of new items on the fast food menu - with some from unexpected quarters. 

I did notice a few years ago in London, that some enterprising fellow had picked up on my “German fast food” idea. Sadly, Herman ze German appears to have been a victim of Covid. 

McDonald’s and Burger King are still battling on in there, changing with the times with digitalisation and Vegan offers, but dare I say they both seem a little lacklustre and part of the furniture? The McDonald’s in Hanau town centre has recently shut down, and I noticed that Five Guys has made it to Frankfurt. No doubt the cost-of-living crisis will have a major impact on the fate of the burger giants.

The local Metzgereien are hanging on in there, but I suspect the number has decreased over the last couple of decades. The plus points are supporting local businesses and farmers, the minus points the big “is-meat-sustainable-and/or-healthy?” debate as well as convenience and the price - see cost-of-living, above. There’s certainly been a clear increase in pre-packed meat in the supermarkets over the last couple of decades - yet also an increase in labelling and concern over animal welfare.

But the whole Imbiss scene is alive and well. There’s a kind of healthy co-existence with the whole “Food Truck”/“Street Food” category, as well more internationality on top of the tradition German and Turkish. Lieferando and Co. have worked to the favour of the small independent. And finally, there are a few “micro-chains” popping up, such as this one in our own area, although they’ve also opened in München, too.

Guten Appetit!

Friday, 24 February 2023

The proper way to the beach

 



I was taught the planning cycle at a relatively early age - not quite as early as my times tables, but I had it drummed into me in a similar way. 

Where are we now? (With our brand or business)

Where do we want to be?

How do we get there?

Are we getting there?

I have the feeling that because the whole area of marketing has exploded into so many specialisms, t the focus has slipped right onto “how do we get there” in its intricate detail of touchpoints, new tech, personas and all the rest without any consideration of where we’re going with this and why.

I recently had a brief that went along the lines of - we have to develop an app that’s going to do x, y & z - without any thought given to why, or even who this app might be for.

I’ve seen this wonderful picture recently from The Proper Marketing Club (Matt Dillon) , which gently reminds marketers of the starting point if you want to be the brightest brand on the beach.

Even if your business can’t afford stacks of ad-hoc quantitative surveys, desk research on markets and trends plus a couple of questions on an omnibus and a few intelligently-conducted stakeholder interviews are always a good start.

 

Thursday, 16 February 2023

The new Caroleans

 


I’m skulking around my country of birth at the moment - nothing exciting, dealing with the aftermath of a burst pipe. These visits satisfy - to some extent - my yearning for home, and a simpler place and time. Although again and again, I’m reminded that it’s probably a yearning for something that never really existed, except in my mind.

I was here for Queens Elizabeth II’s funeral last year, but it looks like I won’t make the coronation in May as musical commitments call. However, it was nice to be here as the emblem (not logo) for the coronation was announced (not launched or - heaven forbid! - “dropped”). It’s rather lovely and rather charming, with the rose, thistle, daffodil and shamrock reflecting the King’s love of nature. The designer describes it as “gentle” and that hits the spot.

It’s infinitely better than some of the ghastly Olympics logos we’ve seen - and I suppose at least it doesn’t look as if His Majesty picked it up at Fiverr or 99Designs.

But. Part of me remembers a past when Britain was brave and bold and forward-looking, at least in design terms. It happened long before I was born, but the Festival of Britain posters and style is something that has always been at the back of my mind when I think of the start - and promise - of  the New Elizabethan age.

And I make no excuses for linking to this for all design fans to revel in. Perfection.  

Friday, 3 February 2023

RETROWURST: Armani meets Aldi February 2005 Mark 2

 


Sometimes trends become - quite simply - part of the accepted fabric of life and you wonder what on earth the fuss was about, or why such a phenomenon was ever considered worthy of comment. Apart from giving journalists and trend forecasters a chance to exercise their creativity in coming up with a silly name.

But back in 2005, a younger me was excited as anyone about the mind-blowingly amazing news that Karl Lagerfeld was putting out a collection for H&M. Imagine that!

Was this a taste of things to come? Could we maybe expect the much-maligned “middle” to disappear in a puff of mediocrity by 2020?

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This month, I’m going to write about a general trend that I’m sure is prevalent in other markets too, but I thought you might like to hear how this is affecting the German market in particular. It’s the trend variously called “Armani meets Aldi” or “Prada and Zara”, which is best symbolized by legendary designer Karl Lagerfeld putting out a collection for H&M last summer. Now, the collection will probably never be repeated (apparently Lagerfeld was upset that H&M produced his designs in sizes a little bit bigger than those to fit the average stick insect, which is rich coming from him as he used to be quite a porker himself!) but what the whole action represented was an important milestone in the development of this trend.

 

The trend itself is characterized by the growth of the luxury and discount sectors of many markets and the consequent shrinking of the middle. It’s estimated that in 1980, the middle-price segment represented 49% of sales but it is predicted that this will fall to 20% by 2010 at the expense of growth from the luxury and discount sectors. In contrast, discounters are estimated to have accounted for 38% of sales in 2003. Companies such as Porsche and Gucci on the one hand and Aldi and Lidl on the other are enjoying growth, while the traditional middle segment, such as retailer Karstadt-Quelle or car manufacturer Opel is suffering here in Germany.

 

The consumer behaviour that is fuelling this trend can be variously described as “trading up/trading down” or “mixing”. Instead of spending our cash on the ‘safe’ middle, we are ploughing what we’ve saved at the discounter into the new luxury segment. This behaviour can be traced back to a number of factors in Germany; shopping at the discounter was a necessity for many, including new groups of people hit by the last recession from which we’re just beginning to emerge. Another factor is the new responsibility that people are beginning to take for themselves; instead of relying on the tried and trusted ‘safe’ brand names, I’ll decide for myself in which areas I save and in which I splurge! This feeling has now translated into a perception across all bands of society that it’s no longer prestige just to buy expensive things; those who are really clever and ‘in the know’ can tell you exactly which manufacturer produces which Aldi goods! The discounters have not been slow to pick up on this trend and are broadening their offer accordingly. Aldi, for example, makes €1bn from clothing alone and is the 7th largest textile retailer in Germany.

 

Within areas other than retail, brands are picking up on the trend. A good example is the Korean car manufacturers Hyundai and Kia. These brands are deliberately attacking the value end of the car market with emphasis on quality and design. Hyundai recently ran advertising under the headline “Es gibt wieder richtige Volkswagen” (“Now there are real Volkswagens (peoples’ cars) again”). Both these Korean brands are enjoying double-figure growth in a stagnating market. In all branches, those that offer design at a good price are winning, from H&M to IKEA.

 

Part of the problem of the middle market is that the discounter products are, in many cases, as good. It is really not worth paying a little bit more for a brand name, especially when Aldi is a strong brand name in itself these days. The middle-market brands can no longer rely on their brand name; they must find a way upwards to the new luxury market and offer something worth having. The new luxury market is based on the principle of offering ‘specialness’ in fields where the basic price is not so high. In this way, Danone’s Actimel yoghurt can sell quite happily at a price premium of 100-200%. It is expensive (but jusitified, due to the L.Casei bacteria!) but affordable.

 

Some of the traditional middle-market brands are beginning to incorporate ‘luxury’ elements into their offer or communication in the hope of winning back customers. It is certainly true to say that the boundaries of what is discount, what is mass and what is luxury are becoming more and more blurred but it is questionable whether these actions which are not unique or an integral part of the brand concept will be powerful enough to buck the trend. For example, the mass-market mail-order catalogue Otto now has collections from Heidi Klum and Claudia Schiffer (have they not noticed that the old Supermodel trick has been used to much better effect by H&M for the last ten plus years?). C&A now have TV advertisements with super-high top fashion production values but at the end of the day, you can’t make a silk purse out of a sow’s ear.

 

Maybe the German middle-market brands should learn from M&S in the UK; increasingly, this is all about personalization, not about buying into a ‘blanket lifestyle’. It is about picking and choosing to suit oneself across categories, styles and price-bands. It is also about substance and attention to detail. A final example of the ‘new luxury’ is the Internet shopping site www.brot-und-butter.de .Here we see “everyday products but not everyday quality” (the cynical could add something about ‘not everyday prices’, too!).

This has all the elements of specialness, individualism, authenticity and a touch of luxury that I can afford. I imagine that it won’t be long before Aldi offer a similar selection of ‘special everyday’ products to go with the €12.99 champagne!

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It’s true to say that this “trend” has simply become a way of life - fashion designers, influencers, TikTokkers and probably activists can all have a go at doing a collection for Lidl or Aldi. It’s no shame for Gucci and The North Face to use a super-nerd in their brand communication. And grocery discounters don’t just have “everyday luxury” food ranges, but ironically branded fashion items, too. 

And, on top of that, I think that sustainability and a shift in values have led to questions: what is luxury? There are some thoughts on that here. And what is discount? Is it cheap at any price (to the environment or society?). How do people’s priorities shift in times when we’re more cash-strapped? I’m reading a lot about the “lipstick effect” in all of this year’s trend reports. But the question is not so much whether but what - maybe this time we’ll be giving something a second life rather than splashing out on something new to treat ourselves. Doing good to the conscience and the wallet.

... and, well I never! I blogged on exactly this article this time last year. “Giving something a second life."Whoops. The system is out of sync. Oh well, I’d already taken the picture, and some of the thoughts are new.

Talking of which, the “middle" is still here - especially the “spare tyre”. It’s a mark of what does change. 

Can anyone imagine Karl - should he still be alive today - having the audacity to complain about his clothes being made in sizes beyond that for a stick insect?

Thursday, 19 January 2023

WFO(AH)

 


Do you know that feeling? You discover a perfect little restaurant tucked away somewhere, then before you know it, it’s featured in some fashionable magazine or the latest influencer swans into it. Your little secret is secret no more.

I feel the same about my working arrangements as a freelancer, especially now that the sharks are out for that recent acronym, WFH. The good, not so good, great and think-they’re-great of the Davos set are proclaiming that “remote working has not worked.” That was Larry Fink of Black Rock, apparently.

Meanwhile, at the other end (?) of the political spectrum, certain journalists are having a bash at “the pyjama classes” and “the laptop elites.” I have some sympathy with this view, having seen efforts from ad agencies in 2020 featuring every WFH cliche going: the pyjamas and jogging pants, the dog/cat/kids invading the Zoom conference with its silly, jokey background. Meanwhile, there weren’t any people featured in these Covid vignettes who were out there doing a job, keeping the world running. And yes, it make me wonder about the value of what I do here ...

But there’s a difference. I have been self-employed for twenty years now and I started without a laptop, just a cheap Aldi computer,  a Freenet email address and a trusty Nokia mobile phone. Within 18 months, I was lucky indeed: we bought a house and the top floor became my office. From the start, I was disciplined, although it was against my nature - but I had to be, starting out in business with a toddler in tow.

Having an office space (which happens to be in my home) does make the difference. There is a door, which I can shut. A whole weekend can go by without me going upstairs to the top floor. Sometimes I am up there evenings, or for a few hours on Sunday afternoon, working, but that’s usually my choice. The clue is in the term “self-employed."

This isn’t meant to be a whinge about being lumped in with everyone else who was forced into WFH in 2020, although it does sometimes feel to me like my experience with gin & tonic - something I’ve always enjoyed, which became terribly fashionable but is now on the wane again. All  I want is to make a simple distinction: I’m working from an office - which happens to be at home.

WFO(AH).