I stuck my head in the sand as far as my looming Brexile project goes over Christmas and New Year. Well, that’s not quite true. There wasn’t much sand about, and instead of an exotic holiday on a warm sandy beach, I decided to see in a New Year in my Old Home and party like it’s 1999. Turned out it was more like 1979, even better, but that’s another story.
Choosing ferries was important as it would set the tone for what’s going to be a frequent commute this year. I note that, mid-Covid, I was bright and breezy and optimistic about the future of travel.
If only.
That was before P&O fell in a lamentable mess out of my consideration set (I do actually have one of these fabled constructs for ferries) as a result of their shocking treatment of staff. But maybe because it was near Christmas and I was feeling peace-and-goodwill-to-all-ferry-operators, I decided to give them another chance.
The pre-sailing email didn’t exactly inspire confidence, but it was too late to change things by that point.
It was even worse than feared - I don’t like getting all hoity-toity-Karen and threatening with eternal damnation on Trip Advisor, but sometimes you just have to vent forth. I regurgitated much of the review above when P&O sent me one of their badly-constructed surveys.
Just when I thought it was all over, I got this email. If you can make any sense of it, well done you:
A glutton for punishment, I clicked in an idle fashion into their website and wasn’t too surprised to find one of Germany’s most famous landmarks has moved a few hundred km north west to Frankfurt. Ho hum.
What do I take out of all this about the brand P&O?
Easy. They don’t give a seagull’s shit about customers, service or accuracy.
The tale does have a happy end as I’d booked the return ferry with DFDS.
Now, that’s what I call a ferry service!
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