I listened in to a webinar from eat big fish and System1 last week on "The Startling Power of Surprise". Surprise and its use in the world of brands and their communications is something I've often posted about, for example here and here.
Strategy and Sausages: A British Strategic Planner in Germany
Being a little long in the tooth, and an Internot person, I’ve come quite late to the KoRo party. I only spotted the brand this year, on the shelves of REWE, as I embarked on my heathy eating kick in Spring.
The branding and design interested me as much as the selection of products. It’s reminiscent of Cranks (a UK vegeatarian chain of restaurants back in the last century) - a little ironic, almost taking the piss out of itself as a “knit your own joghurt” sort of brand. As for the products, I think the common factor is non-perishable health food. Oh, and large pack sizes.
I’ve since noticed KoRo on the train, Deutsche Bahn, no less. Respect, as they say around here.
For the current KoRo range, have a look here . Dried fruit, nuts, seeds and grains, peanut and other nut butters and spreads, tinned pulses, crips, snacks, biscuits, even chocolate bars. And they’ve gone into storage jars and kitchen utensils, too.
KoRo was founded in Berlin back in 2012. And what’s interesting is that health food wasn’t part of the original concept. The idea at the beginning was more about the bulk packs, sustainability and more transparence in the supply chain. The initial website sold detergents and cleaning products “rescued” from damaged packaging.
The more KoRo’s founders worked in the area of packaging and e-commerce, the more they learned. For example, that many vegan and vegetarian non-perishable food were sold in tiny packs, and contained loads of additives. Idea!
And the marketing strategy has contributed to the brand’s growth - not just in sales terms but in people’s attachment to the brand. KoRo has been using influencer marketing via YouTube before it was called influencer marketing. Around 90% of the budget goes here and on Instagram
Partnering with creators, influencers, call them what you like feels right for KoRo - it’s a natural fit, like date and walnut.
KoRo is one of Germany’s fastest growing brands, with plans to scale-up further, into cafes and ice-cream parlours.
Not bad for a fruit and nut case.
Of course, plenty of other contenders want a slurp of the Aperol glass (they’re usually big enough, those glasses) - and I blogged about a Swedish rival here.
But while Andalö at least made some attempt at a backstory, my latest discovery doesn’t even pretend.
And maybe that’s refreshing.
It was waiting to happen, really. The South Tyrol “symbiosis of contrasts” (‘scuse my BS) in an “Aperitivo Alpino” - with citrus fruits plus Alpine herbs, fruity and bitter, it’s the taste of South Tyrol - Alpitz.
While there’s no invented backstory, the brand comes from a long-established distillery in South Tyrol, the pack design with its cheerful primary colours is very fetching - and it tastes pretty good, spritzed up with a bit of Prosecco and sparkling water.
Now, I’m wondering how long it'll take some bright marketing spark to rediscover Cynar?
Aren’t the designs for Possmann’s apple juice just perfect? There are so many sludgy, dreary colours around attempting to convey naturalness, making this burst of bright primaries shine even more brightly in comparison.
Possmann have been making Äpfelwein and juice since 1881, under the slogan “the best thing that can happen to an apple.” The 5th generation of the family is now in charge, and they’re not only the largest apple processing company in Hessen, but the most award-winning cider company in Germany, too. They’re responsible for one of my favourite sights around Frankfurt, too - the colourful tram known as the Ebbelwei-Express.
An apple or five a day (in liquid form) really does keep the summertime blues away.
I’m back in the UK, in the old house, busying myself with sifting through junk. Well, not really junk, rather my past, which makes the task simultaneously more fascinating and more tricky.
I’m being accompanied by Jarvis Cocker. Not musically, but in a literary sense. I’m part way through Good Pop Bad Pop which is described as “An Inventory”. Another way that Jarvis puts it is “self excavation” - a sort of archeology of the self via artefacts rediscovered in the loft.
In Chapter 9 of the book, those rediscovered artefacts are FMCG brands, starting with a sliver of soap, worn down to the “distinctive brand asset” and not much more:
Jarvis kept this soapy remnant because the Imperial Leather design changed. Other examples he cites are Marmite, which used to have a metal lid and Rose’s Lime Juice, which had a glass bottle with tiny limes in relief. All of these packs and designs were tied up with memories.
And while I’m not a famous musician, so my Castrol and Rover tins will never end up in an art gallery or hard-backed book, I’ve got a few branded memories of my own.
Most people of my age are nostalgic for the crinkly orange cellophane of the old Lucozade bottle. And what about the Strepsils tin? The empty tin was repurposed by resourceful children for all sorts of things - I kept dried shredded sunflower leaves in one - maybe it’s best not to ask.
Jarvis Cocker’s analysis of why he would have kept a useless scrap of soap is about the aspect of his personality that resists change. He concludes (in one of my favourite passages of the book so far):
I am “over” my problem with change. I embrace change. (Maybe “embrace” is too strong a word: more like “I awkwardly shake hands with change.”) I can move on.
I’ll awkwardly shake hands to that.
Goodness me, I had a bee in my bonnet (or Coke can) back in 2003 about the farce of deposits on cans. In another of my Retrowurst articles salvaged from the mists of the past, I describe the situation regarding Das Pfand, or deposits on bottles and so on in Germany. Did this really happen, or did I imagine it?
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This month I’m going to be writing about something that started off with all good intentions here in Germany, but which has escalated beyond all reasonable proportions to become farcical - the Pfand.
My first (very positive) conscious experience of the all-pervading influence of the Pfand on daily life in Germany was on my first trip here in 1994. We were visiting Freiburg, a beautiful university town in the Black Forest. It was a warm evening in late May and we had climbed up a small hill to a beer garden overlooking the old town. In the beer garden were long wooden tables at which sat large numbers of people, mostly students, enjoying beer after beer without getting at all rowdy or out of order! It was all very civilized. It occurred to me that this was all very different to what I’d experienced in pubs outside in the summer in my student days where the over-riding memory was of lots of rather worse-for-wear people drinking lager out of plastic cups. And this was the big difference. The pfennig dropped. It was civilised because people were sitting down, drinking out of nice, solid beer glasses. ‘Don’t people ever start throwing the beer glasses around?’ I asked my friend. ‘Certainly not - they’d lose their Pfand’ was the answer.
The Pfand is, of course, the deposit, that you pay on a glass when you drink outside, whether it’s at a fest or in a beer garden or on a nice pottery mug with Glühwein at the Christmas market. For a little bit of extra admin on the part of the serving staff, you get treated like an adult and enjoy the drink itself and the whole experience more - after all, everything tastes nasty out of a plastic cup. And it’s not just in bars and restaurants that one pays a Pfand, it’s also in the off-trade, which is the main subject of this piece.
The Germans have always been a step ahead when it comes to re-cycling compared to us Brits. That, coupled with their drinking habits, has meant that the whole way that one buys drinks for in-home consumption and the trade structure is a little different. Beer tends to be sold in re-usable bottles which one buys in crates, water is bought in re-usable glass (or increasingly PET) bottles, also by the crate and soft drinks are usually bought in re-usable PETs too. All of these bottles and crates have a Pfand on them and Germans tend to buy drinks on a separate shopping trip to the groceries from a separate Getränkemarkt, or drinks warehouse, which may be attached to a Supermarket chain but will invariably be in a different building.
This is all well and good for bulk buying for in-home consumption where it’s easy to pour yourself a glass of cola or open a bottle or two of beer then store the empties in the crate in the cellar to be taken back at a later date. However, where the Pfand idea is now getting out of hand is in the so-called Einweg sector of drinks cans and bottles - packaging forms that can probably be re-cycled but cannot be re-used. Typically, these tend to be the drinks that one buys for out-of-home consumption- the bottle of water for the train journey, the can of cola for lunch in the office and so on. Until the beginning of this year, one could buy drinks in these packaging forms without thinking.
The government in Germany is a red/green coalition and it was from this government that the thought came to put a Pfand on Einweg drinks in order to reduce the build-up of waste. Even though, many of the cans and plastic bottles can be re-cycled, this of course won’t happen unless people dispose of them in the right bin. So the solution was to put the responsibility for collecting these empty cans and bottles out of the hands of the consumer and into the hands of the retailer with the introduction of the Einweg Pfand. This where the whole story starts to get absurd. If you buy a can of cola from a shop, a kiosk or a sausage stand, you have to pay a deposit on the can and bring it back to the place that you bought it with the receipt as proof of purchase. Now, for a couple of Euro Cents, most of us wouldn’t bother. However, in some cases, the Pfand is not much less than the price of the drink- for example, a can of Pepsi in my local shop is 27 Euro Cents but then with 25 Euro Cents Pfand on top of this.
One does have to question, good intentions aside, whether all the extra hours involved on the part of the retailer for the admin involved and the extreme consumer annoyance is really worth the long-term environmental benefits. Canned drinks have almost disappeared from the shelves of the drinks markets as people are voting with their feet. The real issue is for manufacturers and the ever-expanding drinking-on-the-go segment. I know that my own response has been to buy drinks in tetrapacks or those foil pouches when I’m out and about and I know that many others do the same. Perhaps the real solution is for manufacturers, retailers and the government to work together to develop universal can-return stations where at least you can buy your can of drink at Frankfurt station and put it in a disposal unit in Düsseldorf station to get your money back. Unfortunately, this is something that should have been in place before the Pfand was introduced so that we wouldn’t have had to live through the chaos that now operates.
But at least, when you’re hot and sweaty from driving around to the six different places where you bought drinks last week to get your deposit back (and wasting God knows how much petrol in the process) you can sit down outside in a nice beer garden and enjoy a beer from a proper glass.
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Maybe it’s digitalisation, maybe I’ve adapted and simply become more German. But these days, you can return your cans any old where, more or less. I’m still quite smug about how Germany was always one step ahead in this area, ditto cloth shopping bags.
Maybe the moral is that some things have to get worse before they get better.