This month, it is the turn of one of Germany’s fastest-growing retailers to be the subject of Extrawurst. A couple of weeks ago, there was a comment on one of the Brand Republic blogs about the brands “loved by metrosexuals” that seem to creep into every seminar and conference like the usual suspects. Brands like Apple, Nike and Innocent. The author called for celebration of Unfashionably Brilliant Brands such as Argos, National Express and Travelodge. Well, you will be forgiven for not being familiar with the brand I’m going to write about if you live in the UK, but I was a little worried recently when a creative director here in Germany had to ask “who?” when I mentioned this brand, so far away as it is from the world of advertising agency folk!
In fact, it is funny that this retailer should be a candidate for being Unfashionably Brilliant because it is a fashion retailer, Kik (www.kik-textilien.de ). Obviously the fashions that Kik sells are not really de rigueur in the creative departments of Hamburg and Berlin but no-one can deny that Kik is one of the few home-grown success stories of recent years in a somewhat lacklustre market.
If you have never experienced Kik, I can only say that, being kind, it is rather like a market (Wembley, if it still exists, rather than Camden Lock) or one of those “everything a pound” bazaar places. Being unkind, it is a depressing sort of jumble-sale with fashion mistakes from the last few years served up in sizes up to 6XXL!
Kik started 12 years ago in Bönen, Westphalia and now has over 2,000 stores with sales of around €1.2 bn (2006 estimated). The objective of the retailer is to get to 2,500 stores by the end of 2007. As Lidl has 2,750 stores here, you can get some idea of the size of the operation. The stores were originally in out-of-town locations, on bleak industrial estates but Kik is now going increasingly for city-centre locations.
The concept is incredibly simple: do what Aldi and Lidl do for food, but for clothing. But before you start thinking that this is a sort of German Primark, please stop. While Primark has some aspirations to fashion, style, service and even shopping experience, you can forget all of those with Kik. Kik is deliberately cheaper and no-frills-er than anyone else in the business. There are no shop-window displays or dummies in Kik. There are no bags unless you pay for them. There are no nice carpets or luxurious changing-rooms. There are a couple of mirrors in each store and a couple of tiny basic cubicles (without mirrors) should you want to try on a bikini. Generally, trying-on is discouraged as Kik worry that seeing yourself in an orange, purple and turquoise kaftan in the cold light of day could put you off purchase. On the other hand, they make a big thing of their “exchange without discussion” policy: being cynical, they probably think that, at these prices, people won’t bother to bring something back.
Kik relies on the impulse additional purchase. The way to the till is via a bazaar-like collection of bargains: toys, sweets, make-up and perfumes, greeting cards and wrapping paper and household goods such as rubbish bags and batteries. Most of these items sell for €1 or less. And the clothes are amazingly cheap: a T-shirt at €1.99 is cheaper than buying a pack of 8 toilet rolls!
Although the quality is not first-class, it is reasonable, especially for the price. Kik has some “minimum standards” ensuring that, while most of the clothes are produced cheaply in Asia, child labour is not used, nor are there any dodgy chemicals in the clothes. Although one gets the feeling that no more questions are asked than necessary about suppliers, Kik does make some effort in the direction of CSR with the “Help and Hope” Foundation, formed in 2005 to help children in poverty. However, it is not one of the top places to train or to work: there is a large turnover of staff and these are not really trusted or well-looked-after in the way that IKEA, for example, does.
But, going back to the clothes, one can’t really argue with the prices. Kik proclaim that you can “dress yourself for under €30” which they can certainly live up to. T-shirts are €1.99 and jeans are €7.99 – with no price increase since May 2002! Three pairs of socks will set you back a mere €1.99 and children’s jeans can be had for €4.99. In the non-clothing lines, the look-and-smell-alike perfumes are €2.99 and greeting cards and gift wrap €0.49.
Advertising and promotion are loud and cheerful, as you’ll experience if you click on the website link. Kik do a roaring business in outsize and there is no pussyfooting around here with size 14/16 models – the guys and girls that model the XXL collections are BIG!
Kik have found a very upfront and prominent form of promotion in terms of football tricots. As well as a number of major teams in the Bundesliga, Kik supplies kit to all manner of local and junior teams. And, when you can kit out a complete team (with a bag and ball thrown in) for a mere €99.99, who is to argue?
